A deposit of $50 is required for all bookings for any services that the cost is higher than $100. For all other services that the cost is not higher than $50 we require a 50% deposit of the total service cost in order to secure an appointment. This will be deducted from the total amount payable on the day of your appointment.
For ultimate client satisfaction, we set aside a substantial appointment time. Therefore, a minimum of 48 hours notice is required to cancel or make changes to an appointment. If you fail to cancel/change your appointment with less than 48 hours notice you will forfeit your deposit and a new deposit will be required to book a new appointment.
Clients that do not show up for their appointment will forfeit their deposit.
This cancellation policy also applies to any complimentary touch up appointments. Failure to provide notice of cancellation or request change to appointment will incur a fee.
Children and Guests
We hope that you can understand that our studio is not a child friendly environment. We do not want to compromise the quality of your service so we kindly ask that you attend your appointment alone. Due to Occupational Health and Safety standards, we limit our treatment rooms to the client and practitioner only.
During the week leading up to your appointment, you will receive a text message confirming the date/time of your booking. Please reply ‘YES’ to confirm or call the studio if you need to change the appointment.
Please be on time
We kindly ask that you arrive on time to your appointment out of respect for the practitioner and other clientele. Please appreciate that we work in a busy studio where bookings are made back to back with plenty of time allocated for your appointment and we strive to run on time for all of our clients. If you are more than 15 minutes late for any appointment, we will need reschedule your appointment and your deposit will be forfeited.